Our appointments are usually 15 minutes long. Please be considerate of other patients if you have several problems which may require more time than one appointment allows. You are welcome to book a double appointment if you think this is necessary, and there will be an additional fee.

We try to ensure that you are able to see your regular GP/NP as this maintains continuity of care. It is therefore best if you telephone, or make an appointment via MyIndici well in advance, especially if you are well and planning for medications, routine reviews, WINZ or ACC certificates.

If there is a significant delay you may be offered an appointment with another GP/NP. Please tell the receptionist if your problem is related to an acute illness (urgent). We recommend you speak initially to one of the Primary Health Nurses.

If you have made an appointment which is no longer needed, please ring us at least 2 hours beforehand so that it can be made available for another patient. We will charge a fee for people who do not cancel their appointments and do not arrive as the appointments are in high demand.

Nurse appointments are for many services and the time required and availability of these is variable.

If you need a GP/NP to call at your home, please phone early in the day if possible. It may be possible for a GP to see someone at home if they are too unwell to come in, or are unable to come in, however not always.

The best thing to do is to phone and speak to a Primary Health Nurse to assess what is wrong. They will then liaise with the GP/NP, and decide what can be done.  They will also be able to give you advice on how to manage things in the meantime.

If immediate attention is required then a St John ambulance may be called.