While it is convenient for patients to phone for prescriptions, we need to follow careful guidelines for safety and legal reasons. You will need to be seen by the doctor at regular intervals. It is best if possible to talk to the practice nurse about your needs as this allows her to look in your file and check the request. If she is busy the receptionist may take the request but the nurse may need to ring you back if there is a query.
We will not give prescriptions for new medicines without seeing you except in extreme circumstances. For regular medications we may require that you have your blood pressure checked if appropriate or if you have not been seen for some time we will require you to come in and have a consultation. If the nurse advises you that an appointment is necessary in order to get a repeat prescription, she is following clearly set out protocols designed to ensure the safe and responsible administration of drugs. She is not just trying to create business or make your life difficult!
You can request repeat prescriptions by telephone, fax, or our new online service. Remember to include enough detail about the name and dosage of the medicine, and provide contact details so that a nurse can contact you if needed. The doctors write the prescriptions at the end of the morning and afternoon sessions. Therefore if you ring for a prescription in the morning it will usually be ready around 2pm and if you ring in the afternoon we cannot guarantee that it will be ready until the next morning.
If you want the prescription faxed it is useful for us if you have the name of the pharmacy available and if possible their fax or phone number. If you require your prescription by a certain time it is again best if you can talk to the practice nurse regarding this. We cannot fax prescriptions to private numbers; they have to be faxed to a pharmacy. There is an extra charge for faxed prescriptions to allow for the extra administration, including the cost of posting the original copy of the prescription to the parmacy.